Frequently asked questions

For a Fire Max 11 or Fire HD 10 (13th generation, 2023 release), choose the Made for Amazon Stylus Pen listed as compatible with your tablet. Check the exact model and generation before buying; not every Fire tablet supports an active pen.

See Amazon’s Fire tablet specifications and stylus guidance.

Use the Lenovo pen specified for your exact tablet model. Lenovo tablets support different pens, and some do not support active pen input, so check compatibility before buying.

Find your tablet in Lenovo’s Product Specifications Reference and check Lenovo’s accessories compatibility guide for the matching pen.

No. Use a compatible active pen or a mouse to write. Finger touches scroll the page and operate controls. Basic rubber-tip styluses behave like a finger, so they cannot draw on the whiteboard.

Write your answers on paper, then upload clear photos of your working for each question. The upload option is in the same interface as the integrated whiteboard, so you can choose how to submit your answer.

Check that your pen supports your tablet, charge it if needed, and follow its setup instructions. Test it in another handwriting app. If it works there but not on Wise Cow, contact support with your tablet model, pen model, browser and a description of the problem.

Yes. You need an account to access your course, save your working and progress, and review your marked answers.

Wise Cow is free to try for 7 days with limited access. Full access is unlocked with a paid plan. Pay upfront for access until your exam.

Open Subscription from your account navigation to see your plan, course access and available subscription options.

Use Forgot password to request a password reset email. Check your junk or spam folder if it does not arrive.

Contact support with your question and any relevant details, such as the question ID or a description of the problem.